Event Highlights

ThoughtWorks Live is a three-part series that explores how thriving businesses are taking advantage of this new world by adopting real time strategic planning and enhancing their market agility, focusing on their customers and developing technological excellence at the core.

MELBOURNE, Tuesday 19 September

SYDNEY, Thursday 21 September

SYDNEY, Tuesday 31 October

MELBOURNE, Thursday 2 November

MELBOURNE, Tuesday 13 February

SYDNEY, Thursday 15 February

Registrations opening soon...

The Responsive Organisation

Speaker Highlights

The first event in the ThoughtWorks Live Series, The Responsive Organisation, explored how businesses can navigate through uncertainty in order to maximise customer value and business outcomes.

To really thrive in the digital era, businesses need to commit to continuous evolution and strategic innovation, responding rapidly to market changes and opportunities. But not many organisations are actually built to do this and for most business leaders, there simply is not enough time to develop strategic and operational plans, while building up the capabilities, platforms and investment required to support the new initiatives.


Enabling sustainable transformation

Gary O'Brien

Global Advisory Lead


Frameworks for scaling business agility and moving from being cost-based and internally focused to a value-driven and externally focused enterprise is drawing the attention of the world's business and technology innovators, but it is not a journey without speed bumps.

Planning and strategy need to change. Organisational structure needs to change. Technology delivery practices need to change. Portfolio management needs to change. Measures of success need to change. Gary discusses the hurdles that must be overcome in order to become a responsive and values-driven organisation.

Increasing business agility and customer value through lean transformation

Fiona Phillips

Executive General Manager, Customer Delivery


With a mantra of ‘the business of business is technology’ and an advocate of platform thinking, agile and lean processes, Fiona is always looking at enhanced ways to meet customer expectations.

Fiona will share her experiences (the good and the bad) in strategy, transformation, operational and culture change, with a focus on maximising customer and business value through innovation. From investments and delivery of services, to platforms and capabilities, Fiona will demonstrate how value is created for IAG.

What is your organisation's psychological capacity for agility and adaptability?

Angela Corriero

Advisory Lead


Most organisations are seized with fear of competition, fear of future trends and fear of redundancy which increases aggression and inter-office competition whilst simultaneously decreasing capacity for innovation and strangling growth potential.

Angela will discuss an organisation's psychological readiness for agility and adaptability and how leaders that rally their team around purpose and passion and create safe work cultures have a unique competitive advantage.

Differentiating Customer Experiences

Speaker Highlights

Maintaining a laser like focus on meeting customer needs helps set businesses apart from their competitors. However, understanding these needs is not easy and the impact of evolving customer preferences is happening right before our eyes.

The second event in the ThoughtWorks Live Series, Differentiating Customer Experiences, explored the impact of evolving customer preferences, and the best strategies to navigate these changes and create opportunities.


The Product Mindset

Jonny Schneider

Principal Consultant, Product Strategy & Design


How do you achieve customer value in the digital age? More than just experiments and customer centricity, adaptive strategies are required, where decisions are based on learning through doing. 

For organisations that are winning at customer experience, purpose starts with customers, prioritisation is value-based and decisions are based on learning. Default thinking is no longer enough to stay ahead of the market. To truly differentiate your customer’s experience, you need to embrace uncertainty, responding to new information with emergent design, and create evolutionary architectures to support these changes.

Engaging Chinese consumers with digital platforms

Pete Mitchley-Hughes

Executive General Manager, Business Transformation


Chen Si

Head of Access China Program


Over 1.4 million Chinese tourists visited Australia last year, spending on average $8000 a visit. Myer saw this as an opportunity to engage a new market segment and earlier this year, launched a program aiming to attract this new customer group and build meaningful connections.

ThoughtWorks helped Myer to uncover and validate the Chinese consumer market by researching, building and delivering a digital engagement platform. Myer is now growing the channel, on a journey to become 'the' shopping destination for Chinese consumers.

Deep customer research...the heart of innovation

Richard Young

Business Owner, Customer Transformation Program


Diana Adorno

Principal Consultant, Product Design & Research


Bankwest identified a need to improve their customers' home loan application experience and by listening closely to what they really wanted, were able to respond to this need quickly and with confidence that they were building the right product to delight customers.

In this talk, the presenters will share their perspectives on delivering the desired change and how good customer research can substantially benefit the entire delivery and launch process. They will explore the challenges of doing this within short timeframes and the ways in which they ensured the overall success of the new product.