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Matt Harris

Retail Client Principal

I am a passionate Retail thinker who firmly believes technology to be integral to the Retail Processes of today and in the future.

Having started my career in a number of shop floor Retail roles, and more recently working as a consultant with large Retailers in the UK and abroad, I bring a customer centric viewpoint to client discussions.

I love working with clients on what being Digital truly means, and how technology decisions underpin customer value, and differentiate parts of the Retail offer.

One of the best parts of my role is hearing from clients on how they are approaching their view of Modern Retail, and how they're embracing change in order to stand out in a very challenging market.

The Interview

The thing I love most about my work is

Being able to make a difference to clients, and challenging the mentality of "but we've always done is this way". Technology used to be a department full of people businesses never truly understood, Technology is now the heartbeat of every business. That, coupled with being able to challenge and openly discuss the issues of today with a large number of like minded thinkers, is really what I love about my work.    

My geeky passion is

Dispelling the myth of the terminology "the Business and IT". If technology is not integral to your business, and it's treated like an outsider, then how do you leverage it best to bring value to your customers!?

The best advice I can give a current or future ThoughtWorker is

Be open minded. There is no such thing as a bad idea, and working together in order to solve challenges and problems is how to get the best out of being a ThoughtWorker.