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Gillian "Gus" Andrews

Gillian "Gus" Andrews

Senior Consultant, XD/BA

I have deep background in security and usability, and strive to help people understand how these two fields impact each other. My work on the subject has informed developers and policymakers at the State Department, the EFF, West Point, and beyond.

I'm a passionate promoter of user-centered, evidence-based design as a means for building the right thing the first time around, and ensuring users engage with a product.

My favorite part of working at ThoughtWorks is developing user journeys, which help everyone see the big picture of how users will interact with software. I also love helping clients see that they deserve better software — designs which support their everyday work without a lot of training — and seeing them become advocates for more usable design!