Master

Technical Operations (TechOps) Specialist

Technical Operations (TechOps) Specialist2021-05-03T04:26:10-04:00<p><a href="http://www.thoughtworks.com"><strong>ThoughtWorks</strong></a><strong> is a global software consultancy. Our developers have been contributing code to major organisations and open source projects for over 25 years. They’ve also been writing books, speaking at conferences and helping push software development forward, changing companies and even industries along the way.&nbsp;</strong></p> <p><span style="font-weight: 400;">In Workspaces (TechOps) we do more than just IT support. We are a team of passionate and forward thinking people, who work closely with our stakeholders to determine and execute strategies to enable consultants, clients and guests to work effectively - in our offices and on client sites.</span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;">This means taking on regular feedback from our colleagues and customers to ensure we find the best possible solutions. While you will work alongside a great team across Europe, the real stakeholders are people in our offices.</span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;">You may have a background in retail management, where excellent customer service is key. Perhaps you’re a Project Manager, who’s looking for a new challenge in IT. If you’re more than happy working on a combination of tasks, varying from day-to-day business to larger projects, we’re looking for people like you. We’re primarily an IT Team; if you have some understanding of this area then this is great, but you may be someone who is passionate about hardware, technology and want to take this to the next level.</span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;">We have very ambitious plans for our team and need the right people on board to deliver projects and develop a vision on how we define the idea of an office in the future, using the latest tech.</span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;">You have the opportunity to bring your knowledge &amp; experience to our team, as well as learn everything from technical skills to consultation skills (we have experts in anything from Macs to networking, date and design in the wider TechOps team). Communication, stakeholder management and independent (but collaborative) working is the key.&nbsp;</span></p> <p><span style="font-weight: 400;">We’re looking for someone who is self motivated, and is as happy both autonomously leading a project &amp; supporting a team. You’ll need to be organised and able to prioritise local tasks with regional projects.</span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;">As most of our team and offices are distributed, you will travel to other offices, predominantly within the UK but also occasionally in Europe.</span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;">Ideally, you will have knowledge of/ be familiar with most of the following:</span><span style="font-weight: 400;"><br><br></span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of Macs (professionally or privately)</span><span style="font-weight: 400;"><br><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of Windows and/ or Linux</span><span style="font-weight: 400;"><br><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understanding importance of Information security</span><span style="font-weight: 400;"><br><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience using and supporting video conferencing</span><span style="font-weight: 400;"><br><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to problem solve and troubleshoot hardware issues</span><span style="font-weight: 400;"><br><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Regular communication with team, users and partners - face to face and via video tools</span><span style="font-weight: 400;"><br><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Flexibility and support for your team and other operational teams, such as recruitment and office management - this means sharing knowledge and collaborating wherever possible</span><span style="font-weight: 400;"><br><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Solid&nbsp; knowledge of spoken and written English (but any other languages would be great as we are a global team!)</span><span style="font-weight: 400;"><br><br></span></li> </ul> <p><span style="font-weight: 400;">We offer amazing benefits from the day you start including private medical insurance, travel insurance, income protection, critical illness, life assurance, pension scheme, child care vouchers, personal development budget, 25 days holiday and a ride2work scheme.</span></p> <p><span style="font-weight: 400;">We proudly, passionately and actively strive to make both ThoughtWorks and our industry more representative of the communities we serve. We promote diversity in all its forms and reject discrimination and inequality.&nbsp;</span></p> <p><span style="font-weight: 400;">We’re also passionate about delivering quality by ensuring the most valuable use of our talents and experience. We aim to support different working patterns to ensure a diverse collective of people can call ThoughtWorks their home so if you’re looking to work with high profile clients, delivering digital transformation and innovation, get in touch and chat to us about working flexibly!</span></p> <p><span style="color: white;">#LI-TWUK</span></p>ThoughtworksLondon, ManchesterUK