San Francisco, USA
Workspaces is an internal function of ThoughtWorks that works closely with ThoughtWorkers and our Clients, in our offices and on client sites. But we do more than just IT support, we are a team of passionate and forward-thinking people, who work closely with our stakeholders to determine and execute strategies to enable consultants, clients, and guests to work effectively - in our offices and on client sites.
I’m interested, what are you looking for?
Our Workspaces team is seeking an eager entry-level IT support analyst to join them in their San Francisco office. No prior work experience in this role needed!
Independent but collaborative working is the key. We're looking for someone who is self-motivated and is as happy working on their own as they are working as part of a team. You'll need to be organized and able to prioritize local tasks with regional projects. We’re looking for someone who’s both curious and passionate about technology, loves being part of a collaborative and highly supportive team. While you will work alongside a great team across North America, the real stakeholders are people in our offices. Experience setting up A/V equipment is a must!
This is not a call center, you’ll be working alongside the people you help; taking on regular feedback from our colleagues and customers to ensure we find the best possible solutions for everyone. We have very ambitious plans for our team and need the right people on board to deliver projects, roll out products and develop a vision on how we will make our offices even better using IoT and the latest tech.
What can I expect when I join?
A whole lot of learning! The team provides a full range of IT related services; including PCs, laptops, video conferencing software and corporate mobile devices. A vast majority of our users are Macs. You have the opportunity to learn the technical skills (we have experts in anything from Macs to networking in the wider TechOps team), communication, stakeholder management and so much more.
We are more interested in finding someone who has a high aptitude for learning tech than actual tech knowledge but in case you were wondering, here are some of the technologies that you will be exposed to in this role:
- Operating systems including iOS and Mac OSX, Windows and/ or Linux
- Lenovo, Apple, Amazon Kindle
- Providing outstanding customer service and support various products used by ThoughtWorkers such as video conferencing by Zoom, Sophos, G Suite tools, Okta, Sumo Logic, AWS
- Written documentation, updates and root cause analysis on IT issues to ZenDesk ticketing system
- Understanding the importance of Information security
ThoughtWorks is a global technology consultancy with an enviable track record of delivering real business value to a multitude of customers. We’re more than just a consultancy — we’re a social community composed of individuals who bring curiosity and a real passion for technology; the kind that makes learning seem more like fun than work. This community flourishes with continuous learning, teaching, and knowledge sharing, so we’ve implemented a “no jerks allowed” policy.
A few important things to know:
We have 5 local offices and countless number of clients in North America, candidates should be open and flexible to travel when necessary.
Please note that candidates who will require visa sponsorship now or in the future in North America are not eligible for this role
Not quite ready to apply? Or maybe this isn’t the right role for you? That’s OK, you can stay in touch with AccessThoughtWorks, our learning community (click "contact me about recruitment opportunities" to hear about jobs in the future).
It is the policy of ThoughtWorks, Inc. to provide a work environment free of discrimination. The Company will take affirmative action to ensure applicants and ThoughtWorks employees are treated without regard to race, color, religion, sex, national origin, ethnic origin, veteran status, family status, disability, sexual orientation, gender expression or gender identity. This also includes individuals who are perceived to have any of the aforementioned attributes. ThoughtWorks will adhere to all federal, state, and municipal laws and regulations governing employment.