Since 2011, an evolving group of design practitioners have coordinated a global force towards improving customer-centric interactions. This year, with great support from our office community, Aly Blenkin
rallied experience designers here at ThoughtWorks, 99 Madison Ave, and partnered with a committee of happy
participants to host The NYC Global Service Design Jam
In just a short video, Aly, Hannah Lane, and other talented individuals introduce us to the world of Service Design.