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Technical Support Consultant (m/f/d)

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Technical Support Consultant (m/f/d)2019-08-05T11:45:43-04:00<p> <img src="https://info.thoughtworks.com/rs/199-QDE-291/images/Ops%20%281%29.jpg" width="714" height="284"></p> <table style="height: 1475px;" width="731"> <tbody> <tr> <td> <p><strong>Technical Support Consultant (m/f/d)</strong></p> <p>We are a software company and a community of passionate technologists. We think disruptively to deliver technology to address our client's needs, all while seeking to revolutionize the IT industry and create positive social change. We want to make technology a better place for all.</p> <p>We’re looking for an individual to join our multinational Europe-wide IT team based in Berlin. You’ll be working out of our office and you’ll be supporting colleagues all over Europe. Some previous experience is preferred with the ambition to continuously learn and take on a new challenge. The role is very practical and customer service oriented; we’ll want you to solve hardware problems, communicate with your teammates across the continent support our colleagues in the rest of the business.</p> <p>This is an IT based role however, we welcome applicants from a variety of disciplines. A lot of our day-to-day involves communicating, customer service, problem solving, and thinking on your feet. If this is what drives you, then get in touch.</p> <p>Want to know more about the team and what we do? Click <a href="https://thoughtworks.wistia.com/medias/t2amf7m015">here</a>!</p> <p>At ThoughtWorks, you are free to learn and to share on any platform. There are opportunities to make an impact beyond your day to day project – our consultants regularly speak at conferences, get published and provide thought leadership as specialists. <span style="font-weight: 300;"><br></span></p> <p><span style="font-weight: 600;">As a </span><span style="font-weight: 600;"><strong>Technical Support Consultant (m/f/d</strong>) at ThoughtWorks, this is what you can look forward to:</span></p> <ul> <li>The role is based in our Berlin office. You’ll work closely and remotely with your teammates who are based in our other offices across Europe, in order to support our consultants.</li> <li>ThoughtWorks primarily works with Macbooks; you will need to troubleshoot them, allocate and distribute them to fellow ThoughtWorkers when they start in the company, or when their machine is being repaired. </li> <li>There will be opportunities to connect with other colleagues around the world. We use collaboration tools (like Zoom and G-Suite)  to communicate and share ideas.</li> <li>We’re often heavily involved in setting up new offices around Europe! This is key and will be a chance for you to use your creative side, as well as learning how to deal with business strategy and constraints to come up with new ideas of how we can make ThoughtWorkers experiences better.</li> <li>You’ll travel every month or so for a few days. This is in order to support your teammates in their offices. </li> </ul> </td> </tr> <tr> <td> <p><span style="font-weight: 600;">Here's what you'll bring:</span></p> <ul> <li><span style="font-weight: 400;">H</span>ave a basic technical understanding and a desire to learn more about technology. This can include but not limited to: device hardware, audio/video setup, device management, network equipment, video conferencing equipment etc. </li> <li>Be comfortable to support colleagues face-to-face and remotely, offering patience and empathy in helping support those who are not confident with technology.</li> <li>Understand that this role has a variety of exciting tasks, but also administrative duties which also need to be completed to a high standard.</li> <li>Be willing to communicate local tasks with the rest of the Europe-wide team- we often visit each other’s offices to pair on work, so it’s vital that we share what we're doing with one another.</li> <li>Being able to speak German to a C1 level is strongly preferred.</li> </ul> </td> </tr> <tr> <td> <p><span style="font-weight: 600;">And this is what you can expect:</span></p> <ul> <li>ThoughtWorks offers centrally located office spaces which enables agile and productive collaboration with a startup flair. </li> <li>You will receive a public transportation card, a personal development budget, training leave, a company pension scheme as well as an accident and business travel insurance. </li> <li>To do a great job, we provide you with a high-end Macbook Pro and libraries in our offices.</li> <li>Fruits, snacks and beverages are offered, next to a company lunch and learn session on each Friday. We also enjoy spending time together by playing ping-pong or doing other fun activities in the office. </li> <li>Besides our famous Annual Party, you can join us for a summer party, regular Office get-togethers, local office days, AwayDay and other social events.</li> <li>We are a global community of technologists and like to share our knowledge - not only within the company. ThoughtWorks supports you in writing articles, doing meetups or speaking on conferences - if you like.  </li> </ul> <p><span style="font-weight: 600;">"Free to make your mark. Free to be yourself."</span></p> <p>You are always welcome here. <a href="https://www.thoughtworks.com/de/careers/inclusivity?utm_campaign=Recruiting&amp;utm_medium=website&amp;utm_source=jobads" target="_blank">Inclusivity</a> is in our DNA. Far above any tech skills, we value respect, empathy, and open-mindedness. We have zero tolerance for intolerance.</p> <p><span style="font-weight: 600;">What are you waiting for?</span></p> <p><span style="font-weight: 300;">So, you can see yourself at ThoughtWorks? Then tell us who you are and let us know why you want to join by sending us your LinkedIn/XING profile or CV today!</span></p> </td> </tr> <tr> <td> <div> <div><span style="font-weight: 600;">For more information about our offices, check our location pages:</span></div> </div> <div> <div> </div> </div> <div><span style="font-weight: 600;"><a href="https://www.thoughtworks.com/locations/hamburg" target="_blank"><img src="https://info.thoughtworks.com/rs/199-QDE-291/images/HAMBURG_LOCATION%20PAGE.png" width="131" height="69"></a> <a href="https://www.thoughtworks.com/locations/berlin" target="_blank"><img src="https://info.thoughtworks.com/rs/199-QDE-291/images/Berlin_2.png" width="131" height="69"> </a></span><a href="https://www.thoughtworks.com/locations/cologne" target="_blank"><img src="https://info.thoughtworks.com/rs/199-QDE-291/images/Cologne%20EN.png" width="131" height="69"></a><span style="font-weight: 600;"> </span><a href="https://www.thoughtworks.com/locations/munich" target="_blank"><img src="https://info.thoughtworks.com/rs/199-QDE-291/images/MUNICH%20LOCATION.png" width="131" height="68"></a><span style="font-weight: 600;"> </span></div> <div> </div> <div><iframe src="//www.youtube.com/embed/fMkCMn05cZw" width="560" height="314"></iframe></div> <div> </div> <div> <div> </div> </div> </td> </tr> </tbody> </table> <p style="color: white;">#LI-GERMANY</p>ThoughtworksBerlinGermany