Lead Experience Designer (TechOps)

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Lead Experience Designer (TechOps)2019-05-17T06:15:57-04:00<h2><span style="font-weight: 400;">Introduction</span></h2> <p><span style="font-weight: 400;">ThoughtWorks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the hard work and discipline required to get high quality working software into the hands of our client’s employees and customers.</span></p> <h3><span style="font-weight: 400;">What is it like to work as a designer at ThoughtWorks?</span></h3> <p><span style="font-weight: 400;">Designers at ThoughtWorks get the opportunity to work collaboratively delivering the highest quality bespoke software. We routinely take on the most challenging problems our clients and ourselves have, providing opportunities for designers to take their existing skills to a much higher level. We pride ourselves on a working culture that puts teamwork and diversity first, as well as providing an innovative community of practice to support continuous professional development.</span></p> <h2><span style="font-weight: 400;">About the role</span></h2> <p><span style="font-weight: 400;">This is a unique and exciting opportunity to work as Lead Experience Designer for Technical Operations (TechOps) at ThoughtWorks in a global role. The Customer Experience team within TechOps provide tools and services to support all the business functions of ThoughtWorks, including marketing, sales and finance. </span></p> <p><span style="font-weight: 400;">The team is looking for a Lead designer to take charge of redesigning the digital products and experiences that ThoughtWorks depends on to run the business. </span></p> <p><span style="font-weight: 400;">This role would ideally suit someone with hands-on experience of designing platform-based digital products, working closely with both software developers and business stakeholders. The ideal candidate would be able to demonstrate an understanding of the role that technology plays in changing the structure of organisations.</span></p> <p><span style="font-weight: 400;">ThoughtWorks is a global business with a diverse working culture so a desire to travel and meet interesting people is a must. </span></p> <h2><span style="font-weight: 400;">Core competencies</span></h2> <p><span style="font-weight: 400;">Designers at ThoughtWorks come in all shapes and sizes but we insist on expertise in </span><strong>at least two</strong><span style="font-weight: 400;"> of the following core competencies to ensure that we are able to adequately support the teams we work with and add value to the products and services we help to design. </span></p> <h3><strong>Interaction design</strong></h3> <p><span style="font-weight: 400;">Interaction design at ThoughtWorks focuses on creating engaging interfaces with well thought out behaviors that are the result of knowing the constraints and possibilities of technology. </span></p> <p><span style="font-weight: 400;">Candidates must be able to:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">design diagrams and schematics to communicate Information flows and user journeys to colleagues, partners and client stakeholders</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">create interactive design concepts from lightweight sketching through to interactive prototypes and working software</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">show understanding of both user heuristics and common feature of software applications such as interactive form design, responsive user interfaces and device specific patterns</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">plan content for interactive systems and develop effective use cases for the presentation and management of content to support business needs and user goals</span></li> </ul> <h3><strong>User research</strong></h3> <p><span style="font-weight: 400;">User research at ThoughtWorks focuses on learning about user behaviors, needs, and motivations to understand the impact of design on an audience.</span></p> <p><span style="font-weight: 400;">Candidates must be able to:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">plan recruitment for user research, understanding how to target specific groups of people and run effective interviews that involve the wider team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">organise workshops with different groups of participants in order to gather research material that can be used to inform design </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">facilitate usability testing of prototypes and working software, both in person and and remotely</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">analyse findings from research and present back to different audiences, making actionable recommendations on behalf of end users where appropriate</span></li> </ul> <h3><strong>Visual design</strong></h3> <p><span style="font-weight: 400;">Visual design at ThoughtWorks focuses on the invention and use of aesthetics to enhance usability and improve the user experience in a digital context.</span></p> <p><span style="font-weight: 400;">Candidates must be able to:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">demonstrate how to effectively use the stylistic elements of brand and identity</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">understand how to use visual media such as iconography, illustration and photography to increase the effectiveness of a design</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">show a clear appreciation of graphic design principles such as layout, typography and information hierarchy</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">appreciate the value of design patterns/systems and how to make use of them in an organisational context</span></li> </ul> <h3><strong>Consulting experience</strong></h3> <p><span style="font-weight: 400;">Consulting at ThoughtWorks involves using your individual influence and expertise to help identify and solve problems both for clients and for your team. </span></p> <p><span style="font-weight: 400;">Desirable skills for candidates include:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">relevant domain knowledge acquired in a particular business context - e.g. retail, financial services, public sector  - or in a specialised design context - e.g. service design, content strategy, digital product design</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">strong interpersonal skills - active listening, persuading and empathising with others</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">ability to build trusted relationships with others, give and receive feedback and suggest alternative points of view</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">professional and ethical approach to design work, not taking things personally and behaving honestly</span></li> </ul> <h4><span style="font-weight: 400;">We proudly, passionately and actively strive to make both ThoughtWorks and our industry more representative of the communities we serve. We promote diversity in all its forms and reject discrimination and inequality. </span></h4> <h4><span style="font-weight: 400;">Our diversity and award winning culture inspires our thought leaders and serves to nurture and develop amazing ideas. We believe this makes us a world leading destination of choice for all technologists.</span></h4> <p><span style="font-weight: 400;"><img src="" width="286" height="136"></span></p>ThoughtworksManchesterUK