Lead Service Designer (Tech Ops)

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Lead Service Designer (Tech Ops)2019-05-17T06:12:24-04:00<h2><span style="font-weight: 400;">Introduction</span></h2> <p><span style="font-weight: 400;">ThoughtWorks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the hard work and discipline required to get high quality working software into the hands of our client’s employees and customers.</span></p> <h3><span style="font-weight: 400;">What is it like to work as a designer at ThoughtWorks?</span></h3> <p><span style="font-weight: 400;">Designers at ThoughtWorks get the opportunity to work collaboratively delivering the highest quality bespoke software. We routinely take on the most challenging problems our clients have, providing opportunities for designers to take their existing skills to a much higher level. We pride ourselves on a working culture that puts teamwork and diversity first, as well as providing an innovative community of practice to support continuous professional development.</span></p> <h2><span style="font-weight: 400;">About the role</span></h2> <p><span style="font-weight: 400;">This is a unique and exciting opportunity to work as a Service Designer for Technical Operations (TechOps) at ThoughtWorks in a global role. The Workspaces team are looking for a Lead </span><span style="font-weight: 400;">designer with a qualification in service design (or a related discipline) to take on a challenge that promises to accelerate their design career. This role is a 2 year commitment to working in TechOps before the possibility to work in other parts of the business.</span></p> <p><span style="font-weight: 400;">The Workspaces team are globally responsible for all aspects of office environments, hardware management and support for ThoughtWorks projects. As an embedded designer within the team you will be responsible for designing tools and services that will help ThoughtWorks scale the business and move towards a self-service model for thousands of employees.</span></p> <p><span style="font-weight: 400;">This role would ideally suit Service Designers who have several years of experience but are looking for a new role that will stretch their skills, providing opportunities for global research and collaboration. A desire to travel and meet interesting people is a must. </span></p> <h2><span style="font-weight: 400;">Core competencies</span></h2> <p><span style="font-weight: 400;">Designers at ThoughtWorks come in all shapes and sizes but we insist on expertise in </span><strong>at least two</strong><span style="font-weight: 400;"> of the following core competencies to ensure that we are able to adequately support the teams we work with and add value to the products and services we help to design. </span></p> <h3><span style="font-weight: 400;">Interaction design</span></h3> <p><span style="font-weight: 400;">Interaction design at ThoughtWorks focuses on creating engaging interfaces with well thought out behaviours that are the result of knowing the constraints and possibilities of technology. </span></p> <p><span style="font-weight: 400;">Candidates must be able to:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">design diagrams and schematics to communicate Information flows and user journeys to colleagues, partners and client stakeholders</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">create interactive design concepts from lightweight sketching through to interactive prototypes and working software</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">show understanding of both user heuristics and common feature of software applications such as interactive form design, responsive user interfaces and device specific patterns</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">plan content for interactive systems and develop effective use cases for the presentation and management of content to support business needs and user goals</span></li> </ul> <h3><span style="font-weight: 400;">User research</span></h3> <p><span style="font-weight: 400;">User research at ThoughtWorks focuses on learning about user behaviours, needs, and motivations to understand the impact of design on an audience.</span></p> <p><span style="font-weight: 400;">Candidates must be able to:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">plan recruitment for user research, understanding how to target specific groups of people and run effective interviews that involve the wider team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">organise workshops with different groups of participants in order to gather research material that can be used to inform design </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">facilitate usability testing of prototypes and working software, both in person and remotely</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">analyse findings from research and present back to different audiences, making actionable recommendations on behalf of end users where appropriate</span></li> </ul> <h3><span style="font-weight: 400;">Visual design</span></h3> <p><span style="font-weight: 400;">Visual design at ThoughtWorks focuses on the invention and use of aesthetics to enhance usability and improve the user experience in a digital context.</span></p> <p><span style="font-weight: 400;">Candidates must be able to:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">demonstrate how to effectively use the stylistic elements of brand and identity</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">understand how to use visual media such as iconography, illustration and photography to increase the effectiveness of a design</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">show a clear appreciation of graphic design principles such as layout, typography and information hierarchy</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">appreciate the value of design patterns/systems and how to make use of them in an organisational context</span></li> </ul> <h3><span style="font-weight: 400;">Consulting experience</span></h3> <p><span style="font-weight: 400;">Consulting at ThoughtWorks involves using your individual influence and expertise to help identify and solve problems both for stakeholders and for your team. </span><span style="font-weight: 400;">This role will provide you with the opportunity to shape your consulting skills within the TechOps team.</span></p> <p><span style="font-weight: 400;">Desirable skills for candidates include:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">relevant domain knowledge acquired in a particular business context - e.g. retail, financial services, public sector  - or in a specialised design context - e.g. service design, content strategy, digital product design</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">strong interpersonal skills - active listening, persuading and empathising with others</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">ability to build trusted relationships with others, give and receive feedback and suggest alternative points of view</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">professional and ethical approach to design work, not taking things personally and behaving honestly</span></li> </ul> <p> </p> <p>To apply please submit your CV and tell us why you want to join ThoughtWorks. One of our recruiters will be in touch.</p> <p>We proudly, passionately and actively strive to make both ThoughtWorks and our industry more representative of the communities we serve. We promote diversity in all its forms and reject discrimination and inequality. <br><br>Our diversity and award winning culture inspires our thought leaders and serves to nurture and develop amazing ideas. We believe this makes us a world leading destination of choice for all technologists.</p> <p> </p> <h3> </h3>ThoughtworksLondonUK