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Future of Banking Study by ThoughtWorks

Future of banking report

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We are embarking on a decade of banking revolution with fast-paced technological advancements and regulatory reforms. The lines are constantly getting blurred between banks and non-banks offering financial services.

This report presents an analysis of the changing consumer behaviour which is driving choice of banking services provider. We gathered views from a representative sample across the country and analysed the results with our team of Financial services experts.

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Phil Hingley

Phil Hingley

Director of Financial Services, UK


Phil leads the Financial Services portfolio at ThoughtWorks UK and has over 25 years of industry experience. He has worked with global banking, insurance and investment companies to drive digital transformation initiatives, expand business lines, unlock value from legacy technologies and implement agile business processes.

Phil has also worked with European agencies to help set industry standards for adoption of technologies such as cloud, AI and cyber-security.
Isa Goksu

Isa Goksu

Director of Technology, Financial Services, UK


Isa is a financial services domain expert and a passionate technologist with over 20 years of experience. He has spearheaded several challenging and rapidly evolving distributed teams with agile engineering practices and follows a technology-agnostic approach to solve enterprise-level problems.

Isa has also led major transformations and was instrumental in building the core trading engine of the Istanbul Stock Exchange.

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