a new day for sasfin

a new day for sasfin

A new digital platform to complement Sasfin’s high-touch business

Listed on the Johannesburg Stock Exchange in 1987, Sasfin is a bank controlling company that offers a comprehensive range of modular, banking and financial services to entrepreneurs, corporates, institutions and high-net worth individuals. Sunlyn, a wholly-owned subsidiary of Sasfin, specialises in equipment finance.

Online credit applications, personally

As an organisation that has built its business on personalised relationships and efficient delivery, Sasfin had an urgent need to move administrative processes away from being paper-based.

As a first step, Sasfin chose to look at a client interface for their Business Banking division; Sunlyn in particular. Sasfin’s COO for Business Banking, Meagan Rabe, consulted with ThoughtWorks on the initial build or buy decision. We began work as Sasfin’s strategic technology partner on their new client interface, TESS (The Exclusive Sunlyn System).

Guided by the ThoughtWorks team, Sasfin embarked on their first true agile project. Aligned with the bank’s big vision of creating a digital front-end for all of their products, while remaining a high-touch bank, TESS represents a new day for Sasfin’s systems and customers, but also for their team.

Fast results

Changing to an entirely new way of working was a bold decision, but after just six weeks the core application was being used by customers. From that day, new features were ready for testing every two weeks, meaning much faster delivery, improved transparency and stronger collaboration between Business and IT.

‘’This project allowed us to create a stronger partnership between Business and IT, making sure we work and deliver new products and features together as a unified team’’
— Meagan Rabe, Chief Operations Officer: Business Banking, Sasfin Bank Limited

Big benefits all-round

The new web portal is making a massive difference to customers and employees:

  • It enables faster, superior and cheaper credit applications
  • Staff spend less time on administration and have more time for their customers
  • Customers have instant visibility of their personalised dashboard
  • Customers can track their credit application status and receive feedback much faster.

As TESS provides an improved way of processing credit applications, demand for the platform is growing. The new portal optimises the communication flow between Sasfin and their clients, and is a critical step in their digital journey.

“Working with the ThoughtWorks team was a wonderful journey for Sasfin. We discovered new technologies, new methodologies and a fresh way of looking at IT projects. This project would not have been such a great success without ThoughtWorks.” 

- Meagan Rabe