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The Senior Talent Business Partner position is responsible for assessing and anticipating people-related needs and driving strategic and scalable solutions to support Markets, Service Lines &  Functions. The position serves as a consultant to leadership on employee development, engagement opportunities, and challenges. A successful Senior Talent Partner acts as a coach, manager, connector and change agent. In order to be successful in this role, you must be able to create order out of chaos, be flexible and adaptable in your approach, ok with imperfection, and able to balance the need for structure and guidelines with the need to be creative and progressive.

It is preferred that the Senior Talent Partner role is based in Atlanta, GA or the New York City metro area with the ability to travel quarterly, if necessary (when travel is deemed safe in the future). 

Reporting into the North America Talent Development Lead, the 4 primary responsibilities for this position will include:

Job responsibilities

  • Strategic Partner
    • Create a vision for talent strategy in the market. Design/tailor Market-specific initiatives that better support the business.
    • Develop the next generation of leaders. 
    • Systemically resolve recurring pain points across the organization.
    • Influence/shape regional strategic talent initiatives.
    • Assess implications to people of strategic options.
    • Represent market talent interests within business.
  • Employee Mediator
    • Managing competing personalities and conflict between individuals and teams.
    • Account leadership team triage.
    • Respond to organizational changes.
  • Responsive Support
    • First line of Employee Relations issues.
    • Just in time manager and individual support.
    • Survey action plans & coordination.
    • Escalation point and employee advocacy.
  • Operations Manager
    • Performance Management Process.
    • Pay Review Process.
    • Keep Markets Informed on People Initiatives.
    • Track, Observe & Report People Trends.
    • Execute Regional Change Plan.
    • Employee Information “Systems” Management.
    • Training Orchestration & Facilitation.
    • Continuous process improvement.
    • Survey administration.
    • Recruiting & Staffing support and partnership.

A successful candidate demonstrates the following attributes:

  • Adaptable & Flexible: Ability to positively adjust to new and changing conditions and  multi-task. Extremely comfortable working in environments that are culturally diverse, fast-paced, always changing, and light on structure/process.
  • Collaborative: Ability to solve complex, often ambiguous issues. .  
  • Communicative & Influential: Stakeholder management experience and ability to influence through a suite of knock-your-socks off communication skills (challenging, influencing, and persuading often using data) and vehicles (verbal, written, presentation,etc)
  • Change agent: Enable and promote change 
  • Positive attitude
    • Sense of urgency, thrive in ambiguity, resourceful, resilient
    • Can accept feedback and admit when you’ve made a mistake  
    • Ability to make tough and sometimes unpopular decisions
  • Results-oriented
    • Incredibly strong organization, follow-through, time and knowledge management skills. 
    • Driven to create outcomes
  • Problem solver: Ability to solve complex, often ambiguous issues, in creative ways. 
    • Driver/Initiator: Takes initiative to get things done, doesn't need to be told what to do
  • Strong business acumen: Keen and quick to understand and deal with business situations in a manner that will lead to a good outcome, able to balance people and business needs appropriately

Leadership Expectations

  • Live our Purpose & Values: Be a role model of our cultural values, protecting our uniqueness while helping TW evolve.
  • Think Big; Think Beyond: Think about the “big picture” developing courageous long-term plans to achieve the desired outcomes while linking daily work to long-term vision.
  • Take Risks: Take pragmatic risks to help us innovate, learning as much from failure as from success.  Balance logic, experience & experimentation to test hypotheses and prototypes.
  • Listen, then Speak: Engage others by listening, being curious, and communicating clearly and openly. Influence rather than instruct, using authenticity rather than authority to build an inspirational environment to allow your team to thrive.
  • Enable Autonomous Teams: Create an environment of trust that enables teams to work effectively and collaborate within their team and with others. Foster global relationships, have a strong sense of inclusivity, and a global first mentality, making it possible for everyone to achieve their goals.
  • Get Results: Drive towards impactful business outcomes, setting clear expectations  and providing space for creativity. Achieve results through leveraged leadership. Inspire and recognize teams to achieve sustained, tangible progress, & impactful objectives, while holding both yourself & others accountable.
  • Cultivate others & Yourself: Take pride and care in intentionally growing every member of your teams through feedback and a personalized approach to cultivation, creating a feeling of safety, encouragement and celebration. Be aware of your own growth opportunities, and commit to your personal development. (see specific responsibilities in the Cultivate Talent section above.)

Job qualifications

  • Knowledgeable of US employment law and expert in employee relations best practices. Can handle risky situations well.
  • A knack for talent management and loads of experience:
    • Leading employees through performance management issues
    • Coaching Leaders & Executives
    • Creating strategic Succession Plans and Leadership Pipelines
    • Using data analytics to present trends and patterns in the business
    • Design and executing change programs
    • Diversity, equity and inclusion proficiency
  • Experience working on and supporting distributed teams and individuals.
  • Bachelor’s degree in a people or organization design-related field; or a foreign equivalent with 10 years of talent management experience, preferably in a large (10,000+ employees) people-centric, professional services environment.
  • Proficiency with Macbook and Google Suite preferred.

Additional Requirements

  • Have at least 8+ years of Talent Management experience
  • Have work experience as an HR Business Partner
  • Have worked at a large organization (1,000+ employees) and/or experience working at a consulting firm
  • Willing to travel quarterly if needed

Other things to know

While we’ve traditionally been a traveling consultancy, travel is not required for this role at the moment. We anticipate the need for travel to our client locations in the future when it’s deemed safe.

Not quite ready to apply? Or maybe this isn’t the right role for you? That’s OK, you can stay in touch with AccessThoughtworks, our learning community (click "contact me about recruitment opportunities" to hear about jobs in the future).

It is the policy of Thoughtworks, Inc. to provide a work environment free of discrimination. The Company will take affirmative action to ensure applicants and Thoughtworks employees are treated without regard to race, color, religion, sex/gender, national origin, ethnic origin, veteran or military status, family or marital status, disability, genetic information, age, sexual orientation, gender expression or gender identity. This also includes individuals who are perceived to have any of the aforementioned attributes. Thoughtworks will adhere to all federal, state, and municipal laws and regulations governing employment.

Job Details

Country: USA
City: New York City, New York
Date Posted: 06-01-2022
Industry: Information Technology
Employment Type: Regular

About Thoughtworks

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 28+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.


Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.

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