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As a Technical Principal, you will provide strategic and tactical leadership on accounts, establishing and maintaining trusted advisor status through high-impact client interaction. By empowering Thoughtworker engagement through cultivating high-performing teams, you will continuously deliver undeniable value to our clients, contributing to the growth and scale of our evolving business. Ultimately, the health of an account is a reflection of the capability and efficiency that you cultivate.

Job responsibilities

  • You will act as a trusted advisor to your client by building key relationships and understanding the market and trends that could impact them
  • You will assess client needs and develop the account strategy and proactive proposals needed to deliver value to our client
  • Speak to the value of our delivery and how it maps to client vision, goals, and initiatives
  • Continuously deliver undeniable value by ensuring the high performance of Thoughtworks teams on the account and proactively manage risk with the client
  • Cultivate Thoughtworker growth and development by encouraging feedback and fostering an inclusive, supportive team culture
  • Oversee contracts, SOWs, negotiations, and billing rates
  • Maintain healthy levels of Client Gross Margin (CGM), Days Sales Outstanding (DSO) and travel leakage
  • Ensure security, privacy, and legal compliance across the account

Job qualifications

Technical skills

  • You have a track record of managing the scope and shape of programs of work
  • You have experience with account management, third party contractual agreements, client management & pre-sales, client reporting and up-selling
  • You're comfortable chairing meetings, conducting reports, providing technical sales support and keeping budgets in check

Professional skills

  • You have a natural ability to establish and nurture relationships with senior leaders across the organization
  • You thrive in situations where you are given little to no direction and have the ability to lead, organize and deliver commitments on time and within budget
  • You're resilient in ambiguous situations and can adapt your role in order to approach challenges from multiple perspectives. You don't shy away from risks, instead you take them on and skillfully manage them
  • Empathy comes naturally to you and you use it to build solid working relationships and resolve issues quickly and thoughtfully

Other things to know

L&D

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Job Details

Country: Singapore
City: Singapore
Date Posted: 08-08-2022
Industry: Information Technology
Employment Type: Regular

About Thoughtworks

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 28+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.


Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.

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