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Junior IT Support Specialist (1 year contract)

Singapore , Singapore

Thoughtworks is a technology consultancy with an enviable track record of delivering real business value to a multitude of customers. Globally we employ around 12000 people. We are looking for a passionate and curious IT support specialist to provide first class customer service and support to our 200+ users in Singapore. When help is needed the IT support specialist can turn to the regional workspaces team for guidance and support. Our communication as a team, willingness to share our knowledge and continuous learning, are paramount to our success.

Main Responsibilities:

  • User account and email support
  • Network, IP phone, printer troubleshooting and support
  • Apple/MacOS support (common hardware fault diagnostic & system troubleshooting, reset macOS & software installation, etc.)
  • Asset management (receipt, warehousing, distribution, recycling, inventory, etc.)
  • Zoom-based VC system and hardware support
  • Proactively support user’s IT service issues and requests
  • Escalate unresolved issues to the appropriate internal team or vendor
  • Server room and office physical security inspection to help ensure our global/regional standards are met
  • Pass on any feedback or suggestions by users to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Key Qualifications and Requirements:

Technical skills

  • 2-4 years of experience in IT customer support, help desk technician or technical support role
  • Basic IT knowledge and strong interest in IT environment
  • A fast learner with the ability to follow processes and procedures, you will be able to prioritise and manage several open cases at the same time
  • Experience with supporting an Apple/MacOS environment is preferred
  • Customer-oriented / Good problems solving skills / Team player

things that you should know about

  • Availability to work standard support hours (Mon to Friday, 9 am - 6 pm) along with occasional after-hours and weekend support
  • This opportunity is open to only Locals or Foreigners with Permanent Residency status

Other things to know


There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Job Details

Country: Singapore
City: Singapore
Date Posted: 05-11-2022
Industry: Information Technology
Employment Type: Contractor

About Thoughtworks

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 28+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.

#LI-SEA #LI-Hybrid

Gracias por tu interés en unirte a Thoughtworks. Un miembro de nuestro equipo de Reclutamiento revisará tu solicitud tan pronto como sea posible. 


Mientras tanto, revisa nuestra página de Vida de Consultoría para aprender más sobre el impacto extraordinario que Thoughtworkers generan en clientes, la industria de la tecnología y entre sí. 


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