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Technical Support Consultant (m/f/d)

Hamburg, Germany

Thoughtworks is a global software consultancy with an aim to create a positive impact on the world through technology. Our community of technologists thinks disruptively to deliver pragmatic solutions for our clients' most complex challenges. We are curious minds who come together as collaborative and inclusive teams to push boundaries, free to be ourselves and make our mark in tech.

In Workspaces (TechOps) we do more than just IT support. We are a team of passionate and forward thinking people, who work closely with our stakeholders to determine and execute strategies to enable consultants, clients and guests to work effectively - in our offices and on client sites. 

We have very ambitious plans for our team and need the right people on board to deliver projects and develop a vision on how we define the idea of an office in the future, using the latest tech.

We’re looking for someone who is self-motivated, eager to learn and is as happy both autonomously leading a project & collaborating within a team You’ll need to be organised and able to prioritise local tasks with regional projects.

As most of our team and offices are distributed, you will travel to other offices, predominantly within Germany but also occasionally in Europe.

Here's what you'll bring:

  • Ability to problem-solve and troubleshoot hardware issues
  • Familiarity of Macs
  • Knowledge of Windows and/ or Linux
  • Understanding importance of Information security
  • Experience using and supporting video conferencing
  • Flexibility to work on a variety of tasks with context switching
  • Proactive in sharing knowledge and collaborating
  • Excellent spoken and written English and German

You’ll spend time on the following:

  • Take care of all on site infrastructure (Access - AV - Security systems) 
  • To coordinate with People & Recruiting teams for new hires
  • Pair with Demand team for new clients and planning current team needs 
  • Grant that we comply with the infosec policies
  • Get involved in build outs and office operations
  • Ensure Thoughtworkers have excellent customer support
  • Innovation - Continuous improvement of our current systems
  • Be involved in regional/global initiatives
  • Provide support to our offices across Europe

And this is what you can expect:

  • Thoughtworks offers centrally located office spaces which enables agile and productive collaboration with a startup flair
  • You will receive a public transportation card, a personal development budget, training leave, a company pension scheme as well as an accident and business travel insurance
  • To do a great job, we provide you with a high-end Macbook Pro and libraries in our offices
  • Fruits, snacks and beverages are offered, next to a company lunch and learn session on each Friday. We also enjoy spending time together by playing ping-pong or doing other fun activities in the office
  • Besides our famous Annual Party, you can join us for a summer party, regular Office get-togethers, local office days, AwayDay and other social events
  • We are a global community of technologists and like to share our knowledge - not only within the company but also by writing articles, doing meetups or speaking at conferences - if you like.

You are always welcome here. Inclusivity is in our DNA. Far above any tech skills, we value respect, empathy, and open-mindedness. We have zero tolerance for intolerance.

What are you waiting for?
So, you can see yourself at Thoughtworks? Then tell us who you are and let us know why you want to join by sending us your LinkedIn/XING profile or CV today!

For more information about our offices, check our location pages:

Thanks for your interest in joining Thoughtworks. A member of our Recruiting team will review your application as soon as possible. 


In the meantime, check out our Consultant Life page to learn more about the extraordinary impact Thoughtworkers make on clients, the tech industry and each other. 


Please note that we value privacy: all information submitted to us via your online application will be kept confidential to Thoughtworks. 

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