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Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. Designers at Thoughtworks creatively solve the right problems. We work collaboratively to deliver bespoke software and take on the most challenging problems our clients have.

This is an exciting opportunity to join the Customer Experience, Product and Design service line within Thoughtworks UK. As a design consultant with expertise in Service Design, you will be involved in shaping new propositions for Thoughtworks, helping to win innovative new work that enhances on our reputation as technology experts, creating points of view and leading the design work with our clients. 

Designers at Thoughtworks come in all shapes and sizes but we insist on expertise in the following core competencies to ensure that we are able to adequately support the teams we work with and add value to the products and services we help to design.

Job responsibilities

  • You'll be a seasoned design practitioner with an established career path and connections within the broader design community
  • You'll have experience of managing the work of other designers and more importantly, teaching what you have learned
  • You should be able to lead a team so it’s essential that you understand non-design roles and how to get the most from your team as a whole
  • You'll routinely engage with the most senior client stakeholders and Thoughtworks leadership so you must be able to present your thoughts and opinions with clarity and confidence
  • We'll expect you to take responsibility for the professional development of other designers either directly as a mentor or through your contributions to the design community

Job qualifications

Technical skills

  • Service design skills: Service design at Thoughtworks focuses on creating engaging customer touchpoints with well thought out experiences. You will know how to orchestrate existing products and services to deliver value for end users and work with clients to transform their businesses to become customer-led
  • Design diagrams and schematics to communicate experience context, value streams and user journeys to colleagues, partners and client stakeholders
  • Create design concepts from lightweight sketching through to interactive prototypes and working software
  • Show understanding of both user heuristics and common feature of software applications such as interactive form design, responsive user interfaces and device specific patterns
  • Plan content for interactive systems and develop effective use cases for the presentation and management of content to support business needs and user goals
  • Advice and coach stakeholders on service design approach and associated value
  • User research skills: User research at Thoughtworks focuses on learning about user behaviors, needs, and motivations to understand the impact of design on an audience
  • Plan recruitment for user research, understanding how to target specific groups of people and run effective interviews that involve the wider team
  • Organise workshops with different groups of participants to gather research material that can be used to inform design 
  • Facilitate usability testing of prototypes and working software, both in person and and remotely
  • Analyse findings from research and present back to different audiences, making actionable recommendations on behalf of end users where appropriate

Professional skills

  • Consulting skills (desirable): Consulting at Thoughtworks involves using your individual influence and expertise to help identify and solve problems both for clients and for your team
  • Strong interpersonal skills - active listening, persuading and empathising with others, outstanding written and verbal communication, and the ability to formulate and deliver insights around complex business problems in a thoughtful and persuasive manner
  • Ability to build trusted relationships with others, give and receive feedback and suggest alternative points of view
  • Ability to engage with senior-stakeholders and work under ambiguity

Other things to know


There's no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.


We offer amazing benefits from the day you start including private medical insurance, travel insurance, income protection, critical illness, life assurance, pension scheme, personal development budget, 25 days holiday and a ride2work scheme. 


We proudly, passionately and actively strive to make both Thoughtworks and our industry more representative of the communities we serve. We promote diversity in all its forms and reject discrimination and inequality. Our diversity and award winning culture inspires our thought leaders and serves to nurture and develop amazing ideas. We believe this makes us a world leading destination of choice for all technologists.

Job Details

Country: UK
City: London, Manchester
Date Posted: 04-14-2022
Industry: Information Technology
Employment Type: Regular

About Thoughtworks

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 28+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.



Thanks for your interest in joining Thoughtworks. A member of our Recruiting team will review your application as soon as possible. 


In the meantime, check out our Consultant Life page to learn more about the extraordinary impact Thoughtworkers make on clients, the tech industry and each other. 


Please note that we value privacy: all information submitted to us via your online application will be kept confidential to Thoughtworks. 

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