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Of Mice and Elephants:
Helping fintechs and large institutions collaborate for better outcomes

About the Webinar

Financial services institutions and fintechs are increasingly working together to accelerate speed to market of new business ideas. However this process is not always without pain as organisations with very different cultures learn how to work together.

In this webinar, we speak to executives from all sides of the equation to hear first-hand their perspectives on what it’s like to work with culturally different partners, and some ways to overcome common challenges and move to a model that enables a better outcome for all the parties including the end customers. 


We’ll also discuss how financial institutions need to provide simpler ways to enable secure and compliant collaboration with partners, creating platforms that enable plug-and-play external collaboration and expand the opportunities for all parties.

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Meet your speakers

Duncan Stephens

Duncan Stephens

Delivery and Advisory Principal for BFSI and Fintech, ThoughtWorks Australia


As the Delivery and Advisory Principal for BFSI and Fintech, Duncan supports financial sector clients - both large and small - as they embark on digital transformation and other strategically important engagements. Drawing on his experience across financial, telco, travel and other sectors, Duncan supports client leaders in ensuring their initiatives are delivering business value.

Jo-ann Chung

Jo-ann Chung

Head of Product, FS, MYOB



While Jo-ann’s focus over the last 8 years has been in Payments, she has worn many hats over the years – analyst, tech support, change manager, project manager, accountant, marketer, communications specialist, technology architect. These skills give her the unique ability to manage across multi-disciplinary areas of a range of businesses.

Sarah Bowles

Sarah Bowles

Chief Product Officer, EML Payments



Sarah is passionate about designing tech products that customers love. She brings with her over 12 years’ experience in product, marketing and design, leading teams to launch innovative products in the banking, financial services and lotteries industries.

Ian Kelsall (Host)

Ian Kelsall (Host)

Product Principal for BFSI and Fintech, ThoughtWorks Australia


As the Product Principal for BFSI and Fintech, Ian leads the strategic direction of the financial services stream and works closely with key enterprise and fintech clients across APAC. With experience across financial, retail, travel and media sectors and from multinational corporates to fledgling startups, Ian brings a diverse set of expertise and enthusiasm to each new client.