Account Operations Manager

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Account Operations Manager2019-06-17T03:01:28-04:00<p><strong>About ThoughtWorks</strong><span style="font-weight: 400;"><br></span>We are a global software consultancy and a community of passionate, purpose-led individuals. We think disruptively to deliver technology to address our clients' toughest challenges, all while seeking to revolutionize the IT industry and create positive social change.</p> <p><span style="font-weight: 400;">We have a large retail client in the Cincinnati area that we are partnering with to revolutionize their business. ThoughtWorks is expanding its operational support on the client account and is seeking an experienced professional to manage the daily account operations of the team. </span><span style="font-weight: 400;">The </span><span style="font-weight: 400;">Account Operations Manager </span><span style="font-weight: 400;">will work closely with the client services team and own both the commercial and people stewardship for the account. This person will be accountable for all operational functions of the account and will work with stakeholders from different timezones, LATAM, Europe and Asia. </span></p> <p><span style="font-weight: 400;">Responsibilities:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Set up processes to manage revenue tracking.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with Delivery Principals to monitor and manage spending on account.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive discipline with Business Units to maximize our Client Gross Margin on the account by optimizing various routes.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage value stream for various contracting processes.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage invoicing, timesheet and expense process.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Facilitate two-way transactions between our account leads to send invoices on time and client’s accounts payable to ensure invoices are paid on time.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage hardware/software asset transfers between ThoughtWorks and the client.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage the account onboarding and offboarding process of consultants, including accommodation and local transportation for new and international travelers.</span></li> <li style="font-weight: 400;">Manage negotiations / agreements for local transportation / hotels / other accommodation.</li> <li style="font-weight: 400;"><span style="font-weight: 400;">Organize account and Business Unit level events. </span></li> </ul> <p><span style="font-weight: 400;"> Base Qualifications</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with accounts payable/received. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Budget planning &amp; tracking for large programs of work.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated experience in coordinating big operations functions as well as Project/Program management experience.</span></li> </ul> <p> </p> <h3><strong><em>A few important things to know:</em></strong></h3> <p><strong>Projects are almost exclusively on customer site.</strong></p> <p><strong>Candidates must possess work authorization that does not require H-1B visa sponsorship by ThoughtWorks or dependent EAD.</strong></p> <p><strong>We value</strong><a href=""> <strong>diversity</strong></a><strong>; we support traditional and nontraditional career paths.</strong></p> <p><span style="font-weight: 400;">Not quite ready to apply? Or maybe this isn’t the right role for you? That’s OK, you can stay in touch with </span><a href=";utm_medium=jd&amp;utm_campaign=access-thoughtworks"><span style="font-weight: 400;">AccessThoughtWorks</span></a><span style="font-weight: 400;">, our learning community (click "</span><em><span style="font-weight: 400;">contact me about recruitment opportunities"</span></em><span style="font-weight: 400;"> to hear about jobs in the future).</span></p> <p><em><span style="font-weight: 400;">It is the policy of ThoughtWorks, Inc. to provide a work environment free of discrimination. The Company will take affirmative action to ensure applicants and ThoughtWorks employees are treated without regard to race, color, religion, sex, national origin, ethnic origin, veteran status, family status, disability, sexual orientation, gender expression or gender identity. This also includes individuals who are perceived to have any of the aforementioned attributes. ThoughtWorks will adhere to all federal, state, and municipal laws and regulations governing employment.</span></em></p> <p><br><br><br></p>ThoughtworksCincinnatiUSA