User and Customer Experience Design

Our designers creatively solve the right problems.

We’ve been building our team of creative and curious designers for over 12 years, with the purpose of delivering differentiated experiences for our clients. Our global team of transdisciplinary and cross-industry designers is always experimenting and learning new ways to deliver impactful user experiences.

You can look forward to working with passionate designers on beautiful and engaging experiences that solve real problems. We champion co-creation and collaboration with our clients, their customers, and our developers, resulting in intuitive and award-winning solutions that our clients are proud of and customers want to use.

How we work

Finding the right problem to solve is at heart of great design. We use discovery tools and methodologies and apply them to your specific business challenge. By asking the right questions, gathering information and analyzing the data, we help you make sense of your current world, then create a hypothesis to start exploring solutions together.

The best solution — whether it’s a digital product or service — keep both the end user and the business goals top of mind. Crafting solutions that resonate with the end user, meet business goals and are technically feasible means working side by side with our developers and partnering with you and your customers every step of the way.

WE'LL FIND THE RIGHT PROBLEM THEN DESIGN THE RIGHT SOLUTION.

Our capabilities

Our designers keep their fingers on the pulse of new technologies and methods so that we bring the latest in thought leadership to your project. With skills across six broad capabilities — User Research, Product Strategy, Interaction Design, Service Design, Visual Design and Interface Development — we collectively call ourselves Experience Designers.

RESEARCH

Quantitative and qualitative methods are applied at different stages of strategy, design and delivery to generate new ideas or validate designs with users.

VISUAL DESIGN

Supporting interaction design so that we make things that are elegant, on brand and functional - ensuring it resonates with it’s intended audience.

SERVICE DESIGN

Creating an end-to end view of a service allows design across all of your customer touchpoints, aligning technology, business and operations around user needs at any point in the journey.

INTERACTION DESIGN

Using insights gained through research, we craft easy, intuitive and delightful ways for your users to interact with your product or service to achieve their goals.

PRODUCT STRATEGY

We know that products don’t exist in a vacuum. We shape valuable opportunities by providing a structured view within your business and your market.

DEVELOPMENT

Our UI Developers work magic in code to translate design vision into digital products. We design within the constraints of technology and build interfaces that work gracefully across all devices.

Design speak

Our designers regularly take to the stage and share their passion for design at conferences across the globe.

Client stories

MYER

Bringing the love of shopping to life by understanding customers needs from a different culture and creating something that is intuitive.

ADIDAS

Help Adidas customers move beyond fitness toward wellness with the "All Day" app designed for whole health.

DOMINO'S

Domino’s, in conjunction with ThoughtWorks, won two awards at the 2015 Online Retail Industry Awards (ORIAS) in Sydney for the social selling platform Pizza Mogul.

DELTA

Exploring the role of technology in transforming brownfields into thriving neighborhood assets.

Latest discussions

23 Nov 2016

全球医疗

Designing for People with Low Digital Literacy

Arvind Sethia

5 Dec 2017

体验设计

Don't become a CX Fail

Emma Carter

7 Dec 2016

体验设计

Will Big Data Make me a Designosaur?

Kate Linton

CRAFTING ENGAGING SOLUTIONS

Our designers creatively solve the right problems.

How we work

WE'LL FIND THE RIGHT PROBLEM THEN DESIGN THE RIGHT SOLUTION.