Increasing business agility and customer value through lean transformation
Executive General Manager, Customer Delivery
With a mantra of ‘the business of business is technology’ and an advocate of platform thinking, agile and lean processes, Fiona is always looking at enhanced ways to meet customer expectations.
Fiona will share her experiences (the good and the bad) in strategy, transformation, operational and culture change, with a focus on maximising customer and business value through innovation. From investments and delivery of services, to platforms and capabilities, Fiona will demonstrate how value is created for IAG.