ThoughtWorks
  • 联系我们
  • Español
  • Português
  • Deutsch
  • English
概况
  • 工匠精神和科技思维

    采用现代的软件开发方法,更快地交付价值

    智能驱动的决策机制

    利用数据资产解锁新价值来源

  • 低摩擦的运营模式

    提升组织的变革响应力

    企业级平台战略

    创建与经营战略发展同步的灵活的技术平台

  • 客户洞察和数字化产品能力

    快速设计、交付及演进优质产品和卓越体验

    合作伙伴

    利用我们可靠的合作商网络来扩大我们为客户提供的成果

概况
  • 汽车企业
  • 清洁技术,能源与公用事业
  • 金融和保险企业
  • 医疗企业
  • 媒体和出版业
  • 非盈利性组织
  • 公共服务机构
  • 零售业和电商
  • 旅游业和运输业
概况

特色

  • 技术

    深入探索企业技术与卓越工程管理

  • 商业

    及时了解数字领导者的最新业务和行业见解

  • 文化

    分享职业发展心得,以及我们对社会公正和包容性的见解

数字出版物和工具

  • 技术雷达

    对前沿技术提供意见和指引

  • 视野

    服务数字读者的出版物

  • 数字化流畅度模型

    可以将应对不确定性所需的数字能力进行优先级划分的模型

  • 解码器

    业务主管的A-Z技术指南

所有洞见

  • 文章

    助力商业的专业洞见

  • 博客

    ThoughtWorks 全球员工的洞见及观点

  • 书籍

    浏览更多我们的书籍

  • 播客

    分析商业和技术最新趋势的精彩对话

概况
  • 申请流程

    面试准备

  • 毕业生和变换职业者

    正确开启技术生涯

  • 搜索工作

    在您所在的区域寻找正在招聘的岗位

  • 保持联系

    订阅我们的月度新闻简报

概况
  • 会议与活动
  • 多元与包容
  • 新闻
  • 开源
  • 领导层
  • 社会影响力
  • Español
  • Português
  • Deutsch
  • English
ThoughtWorks菜单
  • 关闭   ✕
  • 产品及服务
  • 合作伙伴
  • 洞见
  • 加入我们
  • 关于我们
  • 联系我们
  • 返回
  • 关闭   ✕
  • 概况
  • 工匠精神和科技思维

    采用现代的软件开发方法,更快地交付价值

  • 客户洞察和数字化产品能力

    快速设计、交付及演进优质产品和卓越体验

  • 低摩擦的运营模式

    提升组织的变革响应力

  • 智能驱动的决策机制

    利用数据资产解锁新价值来源

  • 合作伙伴

    利用我们可靠的合作商网络来扩大我们为客户提供的成果

  • 企业级平台战略

    创建与经营战略发展同步的灵活的技术平台

  • 返回
  • 关闭   ✕
  • 概况
  • 汽车企业
  • 清洁技术,能源与公用事业
  • 金融和保险企业
  • 医疗企业
  • 媒体和出版业
  • 非盈利性组织
  • 公共服务机构
  • 零售业和电商
  • 旅游业和运输业
  • 返回
  • 关闭   ✕
  • 概况
  • 特色

  • 技术

    深入探索企业技术与卓越工程管理

  • 商业

    及时了解数字领导者的最新业务和行业见解

  • 文化

    分享职业发展心得,以及我们对社会公正和包容性的见解

  • 数字出版物和工具

  • 技术雷达

    对前沿技术提供意见和指引

  • 视野

    服务数字读者的出版物

  • 数字化流畅度模型

    可以将应对不确定性所需的数字能力进行优先级划分的模型

  • 解码器

    业务主管的A-Z技术指南

  • 所有洞见

  • 文章

    助力商业的专业洞见

  • 博客

    ThoughtWorks 全球员工的洞见及观点

  • 书籍

    浏览更多我们的书籍

  • 播客

    分析商业和技术最新趋势的精彩对话

  • 返回
  • 关闭   ✕
  • 概况
  • 申请流程

    面试准备

  • 毕业生和变换职业者

    正确开启技术生涯

  • 搜索工作

    在您所在的区域寻找正在招聘的岗位

  • 保持联系

    订阅我们的月度新闻简报

  • 返回
  • 关闭   ✕
  • 概况
  • 会议与活动
  • 多元与包容
  • 新闻
  • 开源
  • 领导层
  • 社会影响力
博客
选择主题
查看所有话题关闭
技术 
敏捷项目管理 云 持续交付 数据科学与工程 捍卫网络自由 演进式架构 体验设计 物联网 语言、工具与框架 遗留资产现代化 Machine Learning & Artificial Intelligence 微服务 平台 安全 软件测试 技术策略 
商业 
金融服务 全球医疗 创新 零售行业 转型 
招聘 
职业心得 多元与融合 社会改变 
博客

话题

选择主题
  • 技术
    技术
  • 技术 概观
  • 敏捷项目管理
  • 云
  • 持续交付
  • 数据科学与工程
  • 捍卫网络自由
  • 演进式架构
  • 体验设计
  • 物联网
  • 语言、工具与框架
  • 遗留资产现代化
  • Machine Learning & Artificial Intelligence
  • 微服务
  • 平台
  • 安全
  • 软件测试
  • 技术策略
  • 商业
    商业
  • 商业 概观
  • 金融服务
  • 全球医疗
  • 创新
  • 零售行业
  • 转型
  • 招聘
    招聘
  • 招聘 概观
  • 职业心得
  • 多元与融合
  • 社会改变
职业心得敏捷项目管理全球医疗招聘技术商业

Working as one: ThoughtWorks China’s agile approach to COVID-19

AJ Iniguez AJ Iniguez

Published: Mar 30, 2020

On the evening of January 20, a medical expert in China confirmed what people across the country feared: that the rapidly-spreading coronavirus was transmittable from person to person, a huge discovery that shifted the entire strategy of how ThoughtWorks China would respond to the growing epidemic. With over 1,800 employees across ThoughtWorks China and nearly 300 in Wuhan alone, leaders had to act quickly in order to protect ThoughtWorkers and clients.

Early response, fast action
On January 21, in response to the changing landscape in the Hubei province, ThoughtWorks Wuhan formed an emergency team tasked with formalizing a plan to keep ThoughtWorkers (and therefore, clients) safe while transitioning employees to a 100% remote working environment. 

Leaders from ThoughtWorks China made the decision to close the Wuhan office beginning January 22; the government, meanwhile, announced a city-wide lockdown of Wuhan the following day. Simultaneously, the Workspace team expanded their work-from-home network capabilities—along with other considerations—for the remaining seven China offices and gathered emergency supplies such as masks and disinfectants in advance.

ThoughtWorks China response coronavirus pandemic

After the ThoughtWorks Wuhan office was closed, the following events took place:

1. On January 23, the day Wuhan went into lockdown, what originally was Wuhan’s emergency team expanded to include all of ThoughtWorks China. The team included leadership representatives from Wuhan, Head of Professional Services, Head of Finance, Head of People, and Head of Workspace, Admin Lead. Market and business unit leaders were also part of the extended emergency team to support as needed.

2. Every day, a unit leader would conduct a health check on each ThoughtWorker (including any family members) and share the results with the China leadership team. 

3. After the government decided to extend the Chinese New Year by another two days until February 3, the emergency team decided that ThoughtWorkers needed to work from home until February 28. After this date, employees would be allowed to go to the offices in a staggered manner, according to local government guidelines. 

ThoughtWorks China response coronavirus pandemic

An agile approach to crisis management 
In order to make the necessary changes to keep ThoughtWorkers safe and productive, change and uncertainty had to be embraced. The emergency team made decisions on a rolling basis and a rapidly-changing situation had to be reassessed constantly. This required fast execution as opposed to lengthy discussions about what to do next. Serious action needed to be taken in an incredibly short amount of time, so the team quickly adopted a crisis management model.

The ultimate goal was to keep employees healthy at any cost. Following typical business processes could have slowed down decision making and when you’re protecting employees during a virus outbreak, all decisions need to be made with that end goal in mind.

What helped bolster this approach was ThoughtWorks’ distributed agile delivery experience, which helped the team quickly pivot to a remote working model where employees could deliver clients projects from home. ThoughtWorks’ history with agile methodology helped leaders make decisions and iterate on them over time. Additionally, having a people-centric culture made it easy to focus on what mattered most: protecting employees. 

ThoughtWorks China response coronavirus pandemic

Providing extra employee support 
Transitioning a workforce to be fully remote seemingly overnight was no small feat and minimizing the mental stress that comes along with isolation was particularly challenging. There was no perfect way to tackle this, particularly for ThoughtWorkers in complete lockdown in Wuhan, but the emergency team provided the following resources and outlets to ease stress:

1. China’s Employee Assistance Program was updated to include 24/7 access to professional help to ensure that ThoughtWorkers could talk to someone any time if they felt psychological pressure. 

2. During the isolation period, some teams organized additional cloud-based activities such as workouts, karaoke contests, games, and beach learning sessions in order to keep employees engaged and connected.

3. Daily health checks for ThoughtWorkers not only helped the emergency team understand how employees were doing, but also made ThoughtWorkers feel a sense of community and care from others.

ThoughtWorks China response coronavirus pandemic

Free to work as one
It’s been an unprecedented time for ThoughtWorkers in China over the past two months. Stress, fear, and immense uncertainty were overwhelming until only very recently. However the strength, resilience, and the commitment of our people—together with the strong support from ThoughtWorks’ global offices and our clients—have been the main drivers that pushed us through the crisis.  

Sincere thanks to all ThoughtWorkers in Wuhan, who are continuously online regardless of the lockdown; to the colleagues who were quarantined for 14 days in hotels for business requirements home and abroad; to the operations team who was too busy preparing health precautions to take new year’s holiday; and to the ThoughtWorkers who have been actively responding to our latest policies and arrangements for the company's sustainable development.

Looking ahead
As ThoughtWorks China emerges from a period of intense isolation, some silver linings become apparent after what could be considered a unique opportunity to adapt as a business. The ability to successfully extend ThoughtWorks’ distributed delivery model and equip employees with the proper infrastructure proves that a remote model is just as effective as office- and client-site environments. Additionally, it’s apparent that building a diverse array of delivery models and portfolios to hedge risks is immensely beneficial to our success. Perhaps most importantly, making crisis management and rehearsal standard practice for leadership will protect our most valuable asset: our ThoughtWorkers.

Culture Hub

The place for career-building content and tips and cultural insights.

Explore
相关博客
职业心得

Don't stop collaborating just because you're remote

Kathy Gettelfinger
了解更多
敏捷项目管理

Remote-first: A behavioural pattern for product team design

Kelsey van Haaster
了解更多
转型

Agile and the Remote Worker

Patti Mandarino
了解更多
  • 产品及服务
  • 合作伙伴
  • 洞见
  • 加入我们
  • 关于我们
  • 联系我们

WeChat

×
QR code to ThoughtWorks China WeChat subscription account

媒体与第三方机构垂询 | 政策声明 | Modern Slavery statement ThoughtWorks| 辅助功能 | © 2021 ThoughtWorks, Inc.