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Driving Tech@Core for the Global Enterprise, from India


The world is witnessing a radical recasting of the business and technology dynamic. The World Economic Forum terms this the Fourth Industrial Revolution. We at ThoughtWorks have identified this as a shift to Tech@Core, where technology is at the core of business, an enterprise change driven by an exciting new era of business opportunity and disruption.


In the last decade, India has emerged as the location of choice for offshore engineering services for global corporates. With the expanding engineering talent pool and maturing innovation ecosystems, Global In-house (Capability) Centers (GICs) in India have moved to the forefront of product and technology innovation. The enterprise shift to Tech@Core presents a great opportunity to GICs to reinvent their role as the business innovation hub for the global enterprise.



We came to the realization that, ultimately, we are a technology company operating in the financial-services business. So we asked ourselves where we could learn about being a best-in-class technology company. The answer was not other banks, but real tech firms
Peter JacobsCIO - ING Netherlands

ThoughtWorks has a keen understanding of the GIC landscape, gained over more than a decade of in-depth collaboration with organizations at different levels of maturity, With our rich experience driving agile, digital and product development culture over the years, we have been able to help organizations progress on their digital transformation journeys globally.


ThoughtWorks’ thought leadership in these areas is evident in the form of books, white papers, blogs and community engagement that has meaningfully contributed to solve many complex problems for our clients. We would love to leverage all the insights we have gained over the years for a successful engagement with your organization.


Our offering to the GICs today includes the entire spectrum right from Build the Right Thing (Product Strategy) and Building it Right, to Delivery Governance, Operating Models & Business Strategy.


We would love to connect with you and know more about your transformational journey and see how ThoughtWorks would be of any help in your transformation.

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In order to scale Agile, it is not enough to just replicate development practices and techniques across teams. We also need to review organization structure and management controls to see if they are in tune with what is needed for responsive IT. Unless we do so, overall IT performance is unlikely to improve. Sriram Narayan, IT Management Consultant at ThoughtWorks explores the various nuances of this topic in his book Agile IT Organization Design. Sriram's book provides a basis for reviewing and reshaping IT organization to equip it better for the digital age.


Over 18 minutes, this podcast, an interview with Sriram, explores IT reorganization from a structural angle - how to differentiate between organizational activities and outcomes, and forming teams accordingly, how to execute streams of work that cut across different product-centric teams, and the role of project and program managers in product-centric IT.

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Agile IT Organization Design

In order to scale Agile, it is not enough to just replicate development practices and techniques across teams. We also need to review organization structure and management controls to see if they are in tune with what is needed for responsive IT. Unless we do so, overall IT performance is unlikely to improve. Sriram Narayan, IT Management Consultant at ThoughtWorks explores the various nuances of this topic in his book Agile IT Organization Design. Sriram's book provides a basis for reviewing and reshaping IT organization to equip it better for the digital age.


Over 18 minutes, this podcast, an interview with Sriram, explores IT reorganization from a structural angle - how to differentiate between organizational activities and outcomes, and forming teams accordingly, how to execute streams of work that cut across different product-centric teams, and the role of project and program managers in product-centric IT.

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Podcast Module

podcast_example

Podcast

* Please enter the text

While CEOs strategize about becoming digital businesses, their IT departments are still mired in processes, practices, and success measures developed for a cost-control world. To begin moving from a cost-centric to a value-centric view of technology, you'll need to start with a comprehensive way of discussing and measuring value. Listen to this audio transcript of ThoughtWorks Insights article Value-Driven Digital Business by Jim Highsmith and David Robinson.

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Value-driven Digital Business

While CEOs strategize about becoming digital businesses, their IT departments are still mired in processes, practices, and success measures developed for a cost-control world. To begin moving from a cost-centric to a value-centric view of technology, you'll need to start with a comprehensive way of discussing and measuring value. Listen to this audio transcript of ThoughtWorks Insights article Value-Driven Digital Business by Jim Highsmith and David Robinson.

Making Headcount Count

On the 10th of April, 2018, a leading Indian newspaper ran a full-page feature on GICs. It proclaimed: “Centre of gravity of MNCs shifting to India as tech becomes core to biz”, and went on to describe how GICs have evolved from being low-cost back offices to being hubs of cutting-edge efforts in product development and digitization. There is some truth to these claims in GICs whose parent businesses are software businesses. But for most others, growth in impact hasn’t quite matched the growth in headcount.

The Red Queen Effect on India’s GICs and GCCs

Sometimes inspiration comes from the most unusual of places - perhaps like taking a leaf out of vintage classics. The ever-changing business landscape brings to mind what Lewis Carroll’s Red Queen says to Alice, “It takes all the running you can do, to keep in the same place”. GICs are in a similar state of flux where they are trying to maintain the status quo, while digital is fast becoming the overwhelming norm.

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