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Thoughtworks drives holistic partnership with clients to build impactful digital products which deliver extraordinary customer experiences by integrating design, strategy and technology. We’re looking for a seasoned product practitioner with specialism in innovation to join the Customer Experience, Product and Design service line.

As an innovation specialist, you'll be involved in driving and shaping new propositions, helping to win work that enhances on our reputation as experts in innovation, creating points of view and leading the execution of the work with our clients. You understand business and technology – but what really drives you is your desire to help organisations and their people to do better, to unlock their potential and help them thrive in the face of constant change.

Job responsibilities

  • As a trusted advisor to a client’s leadership, you will partner with them to understand their context and needs, make recommendations and provide advise and hands-on expertise to become a product-led organisation with innovation embedded in their way of operating
  • Get involved in pre-sales, creating proposals and pitches, shaping engagements for clients and helping to educate both clients and colleagues about the value of our services
  • Create points of view and thought-leadership through your insights on client needs and solutions, to create a strong market voice for Thoughtworks capabilities, in turn growing and shaping the Customer Experience, Product & Design Service Line
  • Lead the team and stakeholders to think big and imagine future solutions that solve the customer’s problems, and create strategic growth for the organisation while taking them on a change journey
  • Drive the innovation mindset and the overall product development lifecycle, utilising lean and agile approaches to identify, conceptualise and pilot new products, with sustainable business models in an iterative fashion, and rapidly launch roadmap increments that deliver undeniable value
  • Create and manage the product or portfolio roadmap: effectively prioritise business opportunities from a wide range of inputs, understand and prioritise the work so that teams are always working on the most impactful initiatives

Job qualifications

Technical skills

  • Expertise and prior background in developing new revenue streams, leading new ideas from concept to launch and scale including go-to-market strategy
  • Experience in bringing innovation mindset into an organisation at scale and creation of sustained innovation investment across strategic horizons
  • Depth in conducting research and bringing market trends, customer and competitive insights to facilitate strategic ideation to identify opportunities for strategic growth
  • Depth and expertise in developing value proposition, using lean approaches to test viability, feasibility and desirable to achieve problem-solution and product-market fit before scaling
  • Demonstrated hypothesis and data driven problem-solving orientation with exceptional ability to create structured quantitative and qualitative analyses 
  • Experience in commercial and economic modelling, including monetisation strategy
  • Operate at company, portfolio and product level — defining and executing a strategy, shaping a vision and translating it into a roadmap with clear business and customer value-based measures of success
  • Advise clients on becoming a value-driven, customer-centric product organisation and drive the change by introducing best practices in product management, value delivery and measurement and making innovation mainstream
  • Expertise in the end-to-end product development lifecycle, agile and lean software development practices

Professional skills

  • Skilled at operating and building relationships with C-suite executives and confident in driving conversations at the intersection of technology and business
  • Strong interpersonal skills — active listening, persuading and empathising with others and excellent written and verbal communication
  • Ability to formulate and deliver insights around complex business problems in a thoughtful and persuasive manner
  • Strong consulting skills and can operate with ambiguity
  • Bias for action, and can break down complex problems into tangible steps
  • Enjoy collaborating with multidisciplinary teams and can operate as an advisory but also as a hands on practitioner
  • Passionate about creating thought-leadership and representing our brand and value proposition in external events, and by writing articles or white papers

Other things to know


There's no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.


We offer amazing benefits from the day you start including private medical insurance, travel insurance, income protection, critical illness, life assurance, pension scheme, personal development budget, 25 days holiday and a ride2work scheme. 


We proudly, passionately and actively strive to make both Thoughtworks and our industry more representative of the communities we serve. We promote diversity in all its forms and reject discrimination and inequality. Our diversity and award winning culture inspires our thought leaders and serves to nurture and develop amazing ideas. We believe this makes us a world leading destination of choice for all technologists.

Job Details

Country: UK
City: London
Date Posted: 08-11-2022
Industry: Information Technology
Employment Type: Regular

About Thoughtworks

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 28+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.



Thanks for your interest in joining Thoughtworks. A member of our Recruiting team will review your application as soon as possible. 


In the meantime, check out our Consultant Life page to learn more about the extraordinary impact Thoughtworkers make on clients, the tech industry and each other. 


Please note that we value privacy: all information submitted to us via your online application will be kept confidential to Thoughtworks. 

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