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Help documentation

Mingle Subscriptions & Licenses

Managing your subscription

Please note the following in relation to your Mingle subscription. To renew or modify your Mingle subscription, please contact the Mingle support team or your sales representative.

  • Expired subscription - all users will be set as light users, no new users or new projects can be created, any anonymous access projects will be inaccessible to anonymous users. This may only be resolved by renewing your subscription.
  • Too many full users - all users will be set as light users, no new users or new projects can be created. This may be resolved by modifying your subscription or deactivating the excess full users.
  • Too many light users - all users will be set as light users, no new users or new projects can be created. This may be resolved by modifying your subscription or deactivating the excess light users.

Managing your license (Mingle Onsite only)

This section pertains to Mingle Onsite only.

After completing Mingle installation, Mingle administrators can manage their Mingle instance by accessing the 'License' option from the Admin menu. license_option_on_admin_menue

Anonymous access and Mingle licenses

In order to enable anonymous user access on projects within a Mingle instance the Mingle license for that instance must have anonymous access enabled. Without an anonymous access license anonymous access projects will not be configurable and will be inaccessible to all anonymous users.

To enable anonymous access on a appropriately licensed instance see project settings.

Numbers for full and light users

Each Mingle license indicates the maximum number of active full and light users that can be created on that instance. If the active number of full or light users exceeds the maximum allowed the instance will be incorrectly licensed.

In some scenarios administrators are prevented from exceeding the maximum user allowance. In these scenarios a warning banner will be shown to indicate that no more users can be activated until the license has been updated or the active user count decreased.

Beginning with Mingle 2.3 any available full user seats can be used to activate full or light users. This means that even if you have not specifically purchased a light user seat you will be able to use a full user seat to register a light user.

Incorrectly licensed Mingle instances and resolving any licensing issues

Mingle instances that are incorrectly licensed will have limited functionality. There are number of scenarios that cause a Mingle instance to be incorrectly licensed and the impact of having an incorrectly registered Mingle instance depends on how the license is invalidated.

  • No license - all users will be set as light users, no new users or new projects can be created, any anonymous access projects will be inaccessible to anonymous users. This may only be resolved by registering a valid license.
  • Expired license - all users will be set as light users, no new users or new projects can be created, any anonymous access projects will be inaccessible to anonymous users. This may only be resolved by registering a valid license.
  • Too many full users - all users will be set as light users, no new users or new projects can be created. This may be resolved by registering a valid license or deactivating the excess full users.
  • Too many light users - all users will be set as light users, no new users or new projects can be created. This may be resolved by registering a valid license or deactivating the excess light users.

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