Support

Our early and incremental delivery approach means that our applications are usually in production earlier than you might expect. The developers who build the software support and evolve the applications throughout the early stages.

ThoughtWorks also offers 3rd level support indefinitely for applications we either:

• build in their entirety, or
• build in conjunction with a client

For most applications, there is no clear end of development and beginning of support. Once the volume of new functionality introduced decreases, following the completion of the initial application development and high value features and functionality, ThoughtWorks Support services would commence.

Supporting your team through knowledge transfer

Knowledge transfer is embedded into our approach, rotating co-sourced pairs ensures continuous learning; everyone on the project has skills and experiences to share. Frequently, we will set up formal or informal learning sessions, covering technologies and topics relevant to the project. These won't just be run by bringing in one of our other experts; our aim is to create a culture of learning, so we will also be encouraging and supporting the growth of the experts on your team.

This approach is bolstered by carefully planned, stepped phases of roll-off from the project, during which time we work with you and your partners to ensure your applications are fully supported and fit for a changing business environment.