The Retail Agility one-day conference aims to provide retail leaders and online B2C organisations with a thought provoking forum for discussion and reflection on the major challenges facing the industry. Including real project examples from JD Williams, Ingenico, The Football Pools, Gruppo Pam, Autotrader and others plus a comprehensive review of key consumer trends including ‘what was hot’ at NRF 2012 New York.
The event is a must for those involved in planning Customer Experience and IT Delivery to support Retail Agility.
Consumer sophistication and ease of use of technology has meant that Retailers can no longer exist in long ‘release cycles’ and that an era and need for continuous delivery is upon us. Time is of the essence, if we cannot deliver to the high expectations of the consumer …and fast, someone else will. Can we really afford to spend 6-12 months introducing new systems, planning large roll outs, taking 6 months to introduce small changes to existing websites.
ThoughtWorks part of the founding Agile movement and contributor to the Agile manifesto has long been pioneering techniques such as Continuous Delivery, Integration and test driven development to ensure that any software project is ALWAYS production ready whatever stage in its cycle. This has become paramount in ensuring that retail touch points remain current and that change is the norm and built into the way retail operations are run.
Context for this event is provided by leading retailers and is hosted in conjunction with ThoughtWorks Principal Consultants from around the world. It will provide a sneak preview of our bi-annual Tech Radar, the latest in Agile Experience Design, Continuous Delivery, Payment innovation and Agile Analytics/BI.
Sessions
A look at
key trends changing the face of retail with Cate Trotter, industry analyst and retail champion.
Insider Trends liberates retailers providing personalised tours of the best and most innovative experiential retail stores online and offline. Cate is an experienced industry professional providing key insight into the challenges and opportunities faced by the industry:
- Mobile is a game changer
- Personalisation of brand and product to consumer
- Online - offline - creating a virtuous circle and a great customer experience
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What was hot at NRF - Tech trends from the US/Global Retail Market - Mark Collin, Client Principal Retail Europe, ThoughtWorks
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A Retail Aglity Spotlight - The Technology Radar identifies dozens of trending techniques, tools, platforms and languages, and assigns each to a Hold, Assess, Trial or Adopt category. Hear from TW's Global Practice Lead Sathiyanarayanan Vijayaraghavan.
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Redesigning design Customer Experience Design – always start with the customer whatever channel they choose. Thinking about the joined up cross channel experience – web, call, mobile, kiosk, store, social media. Hear from ThoughtWorks latest luminaries on what makes great and Agile Experience design.
Agile for leaders: Adaptive Leadership In this session you'll learn not just the vocabulary of Agile, but gain a core understanding of the thinking behind the terms. Who’s doing it and what are the benefits.
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Continuous Delivery - Push the button Sam Newman, Principal Consultant, ThoughtWorks
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The Future of Analytics Introduction to Big Data - John Spens, Principal Consultant, ThoughtWorks
Download the presentation here Defining an analytics strategy - Jean Christophe Bennavail PhD MBCS CITP - CEO Retail Analytics
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Retail case studies In our afternoon sessions we will hear how Retailers across Europe are enjoying the benefits of adopting Agile, Continuous Delivery and experience design techniques. Some highlights include: Migrating to Marvelous – JD Williams, Enterprise Agility at Gruppo Pam (optimising supply chain, and price mark down), Business Transformation through Agile at the Football Pools and merging online with store, new payment technology and an amazing in store experience with Mobile Point of Sale at Ingenico.
Gruppo Pam -
Download the presentation here Agile, Kanban and managing WIP at MoneySupermarket -
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Download the presentation here JD Williams -
Download the presentation here Ingenico -
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